After your order ships, we’ll send an email with a unique tracking link. Click the link to view real-time delivery status—you can also check tracking via your account “Order History” page.
Unused, unwashed items (with original tags) can be returned/exchanged within 30 days of delivery. Custom swimwear is non-returnable unless faulty—contact support for return instructions.
Yes! If the size is incorrect, we’ll exchange it for the right size free of charge (you only pay return shipping for international orders; domestic return shipping is covered).
Most training swimwear, caps, and gear are made with chlorine-resistant fabrics (clearly marked in product specs). Casual swim trunks may have lower resistance—check details before purchasing.
Custom swimwear takes 2 weeks for production after design finalization, plus 3–7 days for shipping. The initial consultation and sketching process takes 1–2 business days.
Orders can be canceled for a full refund within 24 hours of placement. After 24 hours, if production/shipping has started, cancellation is subject to a 20% restocking fee.
Yes, we ship to over 50 countries. International shipping costs and delivery times (7–14 business days) are calculated at checkout based on your location.
Rinse swimwear/gear with cold water after use to remove chlorine/salt. Machine-wash swimwear on gentle cycle (no bleach) and air-dry—avoid direct sunlight to prevent fading.
Contact our support team within 7 days of delivery with photos of the damage. We’ll send a replacement for free or issue a full refund—no return required for faulty items.
Yes! Bulk orders (10+ items) for teams/clubs get 15–25% discounts (higher for larger quantities). Contact our bulk sales team via supportswimgear.com for a custom quote.
Use the “Ask an Expert” form on our website, or email support with your skill level, activity (training/racing/casual), and preferences—we’ll respond with tailored suggestions within 24 hours.
Yes, our kids’ swimwear and gear use hypoallergenic fabrics (free of harsh dyes/chemicals) to avoid skin irritation. Look for the “Hypoallergenic” tag in product descriptions for confirmation.
